EDUCATION

Graduate trainee at the Faculty of Law of the Centro Universitario Tecnológico (CEUTEC). Commercial Expert and Public Accountant.

Training Programmes: Office Automation, CPU Repair and Maintenance, Interpersonal Relations and Quality in Customer Service (INFOP), English Course 2 modules (CCI), Consumer Trends (Chamber of Commerce), Effective Sales Process (Chamber of Commerce), Quality in Customer Service (Chamber of Commerce), High Impact Sales (Chamber of Commerce), Communication Skills (Chamber of Commerce), Point of Sale Advertising and Promotion (Chamber of Commerce), Sony Systems Training (Miami), Organisational Management System (BAC), Contingency Plan and Emergency Guidelines (BAC), Quality Management System Policy (BAC); Digital Training Programme, Digital Culture, Employee Role in the Digital Transformation of the Company (BAC); Digital Onboarding Training Programme (BAC); Reputational Risk, Everyday Welcome, Call, Collaboration, Transcend, Challenge, Confrontation, Crisis, Recognition, Results, Introspection, Conduct, and Benefits (BAC); Sarlaft 2015 (BAC); Information Security (BAC); Seminar: Transparency Standards (BAC); Reputation Awareness (BAC); Business Continuity (BAC); Policy: Know Your Customer.

Areas of Experience: Administrative Assistant, Customer Service, Assistance and Monitoring of Services and Sales Agent. Works for the Firm as a member of the team of responsible and competent professionals providing services as Administrative Assistant (Tegucigalpa extension).